ISO 9001:2015 Certified
ISO 9001:2015 Certified
At our company we uphold commitment to excellence, transparency and client centric service delivery. Our operations are governed by clearly articulated processes, comprehensive communication and disclosure of all applicable government charges and professional fees. We deeply value trustworthy experience at every stage of engagement.
If you are dissatisfied with the services provided, we encourage you to bring the matter to our attention. Refunds may be considered where the concerns raised are genuine, substantiated, and established after a fair review and internal investigation
Refunds may be considered where it is established, following an internal review that the agreed service was not delivered due to reasons attributable solely to our company. Applicants seeking a refund are required to submit their request through email for assessment.
If your matter is resolved amicably within 3 days of payment and before we begin the service, we will process a refund (after deducting applicable charges).
If the matter is resolved after 3 days from the date of payment, refunds cannot be issued.
Fees paid to any Governmental or any statutory body are not retained by our company so are Non- Refundable as per government policies. It is also mandatorily followed even if application is rejected, withdrawn or abandoned.
After service delivery- When document have been prepared and delivered to you or application has been filed with concerned authority or platform features have been substantially utilized or Professional services shall be deemed to have commenced upon initiation of document preparation, consultation, filing, or any substantive work related to the service.
Change of mind- After a specified refund date window has expired due to business decision, plan change or any other circumstances. Failure to use service due to the user’s own circumstances. It is subject to the refund timelines stated below.
If wrong documents are provided by the user or failure to follow required procedure by user or technical or incompatibility from user end.
If there is any change in law or government policy or delay due to any government office procedure or third party failure are not promoted for refund.
Force Majeure- Company shall not be held responsible or liable for any failure, delay, interruption, or inability to perform its obligations, including under its satisfaction guarantee or terms of service, where such failure arises from events beyond its reasonable control. Force Majeure Events include, but are not limited to, acts of God such as earthquake, flood, fire, storm, lightning, drought, landslide, cyclone, hurricane, typhoon, tornado, or other natural disasters; epidemics, pandemics, famine, or plague; war, terrorism, armed conflict, civil unrest, or acts of public enemies; actions, orders, or restrictions of courts, governments, or public authorities; changes in applicable laws or regulations; explosions; labor disputes including strikes, lockouts, or boycotts; or any other similar events, whether foreseen or unforeseen, that are beyond the reasonable control of company. During the continuance of a Force Majeure Event, company’s obligations shall be suspended to the extent affected by such event, without any liability to the Client. Performance shall resume as soon as reasonably practicable after the cessation of the Force Majeure Event.
This clause shall not apply in cases where a refund is required due to proven deficiency of service or negligence attributable solely to the Company, in accordance with applicable consumer protection laws.
Refunds, if any, shall be considered only after completion of an internal review/investigation by the Company. Where services have been partially rendered, any approved refund shall be strictly limited to the unutilized portion of the fees, after deducting charges proportionate to the work completed, resources deployed, time spent, statutory costs, and administrative expenses.
Before initiating any refund, Online Legal India may, at its discretion, attempt to complete the service. In the event the service is discontinued or not completed following a refund request, applicable refunds shall be processed after deducting a cancellation charge of 20% of professional fees, in addition to fees already earned and any non-refundable payments made to government bodies or third parties.
This Refund Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts at Kolkata.
This Refund Policy may be updated or modified from time to time to reflect changes in law, business practices, or service offerings. Any such changes will be effective from the date they are published on our website or otherwise communicated. Clients are encouraged to review the Refund Policy periodically to stay informed of any updates.
